Home •
Contact Us • Check your Email
FAQ's
What is Broadband?
Wireless broadband is a fairly new technology where your connection to
the Internet is made by a radio link to one of our antennas. This allows
us to do some pretty amazing things. First, we aren't limited by cables
like DSL or Cable Broadband; our connection to you passes through the
air. Since we aren't trying to make older technology (like television
cable) work for data, we can achieve incredible speeds both from the
network to you, and from you out. Broadband is an always-on connection
capable of providing simultaneous mixed media (phone, fax, Internet)
over the same line with speeds that are substantially greater than a
typical dial-up connection.
-- Back to top --
Are you my ISP or do I
still need to keep my Dialup account?
Once you are on service with 561Net, we will fulfill the role of your
ISP. You can cancel your dial-up account and the extra phone line you
use for dialup.
-- Back to top --
How does all this work with one computer?
Both the single and multi-computer installations begin with an antenna
and indoor radio transceiver. The antenna is approximately 12 inches by
12 inches in size and will reside within the attic of your home, on an
exterior wall, or atop your roof, pointed at our base station. An
antenna cable (coaxial; similar to TV cable) runs from this device down
into your house where it connects to the wireless transceiver. The
transceiver connects to your computer via a USB cable. Your computer
will need to have an USB port to connect to the transceiver. Most late
model computers include USB ports. In a few simple install steps on your
computer, you're surfing the web. We'll do all the work and provide all
the equipment necessary.
-- Back to top --
How does this work with computers on a network?
The network installations begin the same way a single-computer
installation does: the antenna is installed at your location, a cable is
run into your building or office and connected to a network ready
transceiver. The network radio is then connected to your network
hub using a normal CAT5 cable connection. Each computer on the
network can be setup to use static or NAT (private) IP addressing.
Our professional consultants are available to assist you in the
configuration of your network or the installation of a new network.
-- Back to top --
Does your service use my current phone line?
With 561net.com service you can talk on the phone and surf the Internet
at the same time. 561net.com will never tie up your phone line. And you
don't even need a second line.
-- Back to top --
Are the radio connections harmful?
RF is a form of electromagnetic signal that can pass through the air,
walls, and for short distances even you! However, the signal power for
our equipment is significantly lower than a normal cellular phone!
561net.com strives to ensure the safety of its customers.
-- Back to top --
What about privacy? Is someone watching what I
do online?
Not at all. 561net.com does not monitor nor keep logs of what
individuals using the service are doing beyond total bandwidth used and
time online (to track the amount of data being transferred for billing
purposes, but not the activities being performed). These are used to
help maintain the network only, and plan for expansion of our
connections to the Internet. This also means that YOU are responsible
for your own parental controls on your computer. We do not filter any
access to the net and we are not responsible for any content you find on
it that doesn't reside on our servers. If you wish to have inappropriate
content filtered, 561net.com will be more than happy to install
third-party software on your computer.
-- Back to top --
I have a laptop. Can I surf from my back porch or
within your coverage area?
In most cases, users are too far away from the base antenna to be able
to receive a signal via a laptop card. However, we can provide you with
an inexpensive wireless access point and laptop cards you can use to
connect to your 561net.com-provided broadband equipment via a router,
hub or switch.
-- Back to top --
Will I lose my connection every time a
bird flies by or it rains?
Absolutely not. The hardware automatically corrects and compensates for
brief interruptions, so even if a bird did happen to get in the way (and
it would need to be a REALLY big bird) you probably wouldn't even
notice. RF is not greatly affected by weather, so feel free to surf
right through the rain! (Lightning is occasionally an issue in Florida.
Most externally mounted antennas will be equipped with a lightening
arrestor, but we recommend you not operate your computer, not just the
wireless network, during lightning storms as surges through the power
system may damage or destroy your computer.)
-- Back to top --
What is the coverage area for 561net.com
service?
The 561net.com network currently covers a portion of the Boca Raton,
Florida area. We are currently conducting a two to three month pilot
which will ultimately allow us to provide excellent customer services
and evaluate our operational standards. Visit the coverage section of
our website for a map of our coverage area.
-- Back to top --
How much does 561net.com cost?
Service packages begin as low as $39.95 per month for speeds beginning
at 256kbps and bursting to up to 2Mbps. Business class rates are
slightly higher. You can see the rates for various plans by
visiting the Business or Residential pages of our website.
-- Back to top --
How fast is 561net.com?
561net.com wireless Internet operates at a maximum burst of up to 5Mbps
up AND down. In reality, a raw data burst rate of 2.5Mbps is the maximum
throughput due to wireless protocol overhead. Distance and cable length
will affect maximum transfer rate. For example, if a customer is five
miles away from a given tower, a possible up/down transfer rate might be
1-1.5Mbps, however if the customer is within two miles of the tower, he
or she may very well attain full burst rate.
-- Back to top --
Is 561net.com compatible with all
operating systems like Macintosh, Windows, Linux, Unix, OS/2 etc.?
Yes. Standard installation fees assume that your system is supported by
the manufacturer's driver set. If it is not, an additional fee may be
required. Any system that uses standard Ethernet will work with
561net.com. If you have questions, please feel free to contact
561net.com.
-- Back to top --
How is 561net.com different from DSL?
Most DSL providers deliver asymmetrical services. That means you may get
fast downloads, but you can only upload, or send a file at a fraction of
that speed. 561net.com delivers fully symmetrical services that provide
equally fast download and upload speeds. And since the 561net.com
Network has already been connected to your community, we can usually
install your service in a matter of a few hours or days, not weeks like
some DSL services.
-- Back to top --
How is 561net.com different from a cable modem?
561net.com provides an individual connection to the Internet, unlike
cable modems that provide a shared connection between residents. With a
shared connection, the more users on the network, the slower the access
speeds within the building. 561net.com manages its bandwidth to help
provide consistent speeds as Internet traffic increases.
-- Back to top --
What is the installation process?
In most cases, our installers will mount a small pizza box-type antenna
on your roof, on an exterior wall, or within your attic, and run the
antenna cable inside your place of business. This cable connects to a
561net.com transceiver, which is then plugged into your computer or
network via an Ethernet network cable or Ethernet network cable and
network hub. Alternately, a USB adapter may be used depending on the
package purchased. Some plans even come with a firewall solution
to help protect your business from many attacks. You will provide the
Ethernet NIC card (network hubs are available from 561Net for a
nominal charge), which is generally provided in many computers on the
market today. An average install takes from one to two hours.
-- Back to top --
Is the 561net.com service secure?
Aside from viruses and attacks from the Internet (which are applicable
to any type of network), a common question of wireless networking is
"can someone 'listen' to data on my wireless network". The answer is No.
FHSS technology (Frequency Hopping, Spread Spectrum) was introduced 50
years ago by the military as a way of sending secure communications, and
is fully utilized in the 561net.com service. Signals are sent out over a
multiple range of frequencies at very low power, making it virtually
impossible to 'listen in' on a signal.
-- Back to top --
Do I need a
firewall?
This is highly recommended for security even if you only have a single
PC or MAC connected to the system.
They start at around $100? Prices vary depending upon your requirements.
Over 90% of our customers use NAT firewalls to avoid having their
computers exposed to hackers on the Internet. We maintain an inventory
of these.
-- Back to top --
How long does it
take to have the service installed?
We can install anytime if you have a signal at your location. There are
no circuit provisioning delays as with DSL. Some customers have been
installed and running within a day of their first inquiry of our
service.
-- Back to top --
|
Residential
